Shipping policy
1. Delivery Area
We deliver to the contiguous 48 United States and Washington, D.C. We do not currently deliver to Alaska, Hawaii, U.S. territories, international destinations, P.O. Boxes or APO/FPO/DPO military addresses. Enter a physical residential or business street address within our service area.
2. Shipping Cost
Standard delivery is free on all eligible orders, with no minimum purchase and no additional shipping or handling fee. Applicable sales tax is separate and appears at checkout. We do not currently promise an expedited shipping option.
3. Processing and Transit
Order processing: 1-3 business days.
Estimated carrier transit after shipment: 5-8 business days.
Estimated total: 6-11 business days, excluding any wait until the next business day for an order placed after cutoff or on a non-business day.
Processing and transit are separate periods. Estimates are not a guaranteed delivery date. Payment or address issues may require clarification, and weather or carrier disruptions may affect delivery. We will communicate material delays rather than leave an order pending indefinitely.
4. Business Hours, Time Zone and Cutoff
Business hours are Monday-Friday, 9:00 a.m.-5:00 p.m. Central Time, excluding U.S. federal holidays. The order cutoff is 5:00 p.m. Central Time on business days. Orders received at or after cutoff, on weekends or on U.S. federal holidays enter the processing queue on the next business day. Orders placed before cutoff are not guaranteed same-day shipment.
Central Time uses CST (UTC-6) during standard time and CDT (UTC-5) during daylight saving time. It is not a fixed GMT offset year-round. Business days exclude Saturdays, Sundays and U.S. federal holidays.
5. Carriers and Tracking
We choose a suitable carrier for each order, which may be USPS, UPS or FedEx. Carrier selection depends on the shipment and destination. We will send shipping confirmation and available tracking details to the email address provided for the order. Tracking may not update immediately after a label is created.
6. Shipping Delays Before Dispatch
If we cannot ship within the promised processing period, we will notify you, provide an updated shipping estimate when available and offer a choice to agree to the delay or cancel the unshipped items for a prompt refund. We will seek any required consent and will not treat silence as consent where law requires an affirmative response.
If we cannot obtain required consent, we will cancel and refund as required by law. Additional delays will be addressed with further notice and any required cancellation opportunity. These rights apply even if ordinary order processing has started.
7. Address Corrections and Delivery Issues
Review your address before submitting the order. Contact us immediately about changes. Once processing or shipment begins, changes may not be possible, but we will explain available options. We do not automatically impose an undisclosed redelivery charge; any proposed additional service would need your agreement.
If a package is returned as undeliverable, contact us to resolve the address and discuss reshipment or refund as appropriate. We do not automatically treat an undeliverable shipment as a forfeited purchase.
For a lost, damaged or apparently misdelivered package, contact support@jetwellsmarthome.com with the order number. We will investigate with the carrier and assess an appropriate resolution. A scan marked "delivered" does not by itself resolve every claim. If an item arrives damaged or incorrect, our Return and Refund Policy applies and we cover necessary shipping for approved quality-related remedies.
8. Shipping and Business Address
JETWELL SMART HOME LLC
2350 Park Ave
Paducah, KY 42001
United States
For return shipments, obtain authorization under our Return and Refund Policy before mailing the item.
9. Contact
support@jetwellsmarthome.com
+1 (618) 225-9509
Monday-Friday, 9:00 a.m.-5:00 p.m. Central Time, excluding U.S. federal holidays.