PAYMENT POLICY

1. Currency and Accepted Methods

All store prices and checkout charges are in U.S. dollars (USD). We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay when available for the checkout session.

Wallet availability may depend on your device, browser, account, region and payment-provider eligibility. The options displayed at checkout are the options available for that transaction. A listed wallet does not mean installment financing is offered. We do not promise payment methods that are not shown at checkout.

2. When Payment Is Taken

Payment is collected when you place an order, subject to authorization by your payment provider and applicable security checks. This is a charge at checkout, not a promise to wait until dispatch. A confirmation email records order receipt. If we cannot fulfill an order and cancel it, we will refund the canceled amount according to the applicable policy and law.

3. Prices, Taxes and Delivery

The checkout total shows the product amount, discounts and applicable sales tax before you authorize payment. Standard delivery is free within the contiguous 48 states and Washington, D.C., with no minimum purchase or additional shipping and handling fee.

Your own bank or payment provider may apply fees under your agreement with them, such as currency-conversion fees if you pay from a non-USD account. Those are not shipping charges imposed by us.

4. Secure Payment and Verification

Payment information is processed through the checkout and selected payment providers. Do not email card numbers, security codes, passwords or wallet credentials to us. We generally receive payment status and limited transaction information rather than full card credentials.

We may ask you to correct billing details or provide proportionate order verification if needed to resolve a payment issue. We will not ask for your card security code or account password by email or telephone. If verification cannot be completed, we may cancel and refund the affected order as appropriate.

5. Declined or Duplicate Payments

If a payment is declined, review the billing details or contact your provider. A temporary authorization may appear even when an order is not completed; release timing is controlled by the provider. Contact us before repeatedly submitting an order if you are unsure whether it succeeded.

If you believe you were charged twice, send the order number and a description of the transactions without full card details. We will investigate and refund any confirmed duplicate charge.

6. Refunds and Disputes

Approved refunds are sent to the original payment method. Returned products are inspected within 5 business days of receipt; approved refunds are initiated within 5 business days after approval, unless law requires faster action. For confirmed cancellations, we initiate the refund within 5 business days, subject to any shorter required deadline. The payment provider controls final posting time.

We do not require store credit instead of an approved refund. If the original method is unavailable, contact us so we can coordinate an appropriate lawful alternative with the provider. We will not ask for a separate fee to release a refund.

Please contact us about a payment concern so we can investigate. This does not limit your right to contact your bank, payment provider, regulator or a court, or require you to withdraw a valid dispute as a condition of exercising legal rights. We will work with the provider to avoid duplicate reimbursement for the same transaction.

7. Contact

JETWELL SMART HOME LLC
support@jetwellsmarthome.com | +1 (618) 225-9509
2350 Park Ave, Paducah, KY 42001, United States
Monday-Friday, 9:00 a.m.-5:00 p.m. Central Time, excluding U.S. federal holidays.