Monday-Friday, 9:00 a.m.-5:00 p.m. Central Time, excluding U.S. federal holidays.
Contact us for return authorization before mailing an item.
We can help with product questions, compatibility, order tracking, returns, refunds and warranty requests.
Email: support@jetwellsmarthome.com
Phone: +1 (618) 225-9509
Website: https://jetwellsmarthome.com
Customer service hours:
Monday-Friday, 9:00 a.m.-5:00 p.m. Central Time, excluding U.S. federal holidays. Messages sent outside these hours will be reviewed during our next business hours. Central Time follows local daylight saving time changes.
Business, shipping and authorized return address:
JETWELL SMART HOME LLC
2350 Park Ave
Paducah, KY 42001
United States
What to Include
For an existing order, include your order number and the email used at checkout. Describe the issue and identify the item. For damage, defects or an incorrect item, images are helpful if reasonably available. For compatibility questions, include the product and the system you want to use it with.
For a return, contact us before mailing the product so we can issue authorization and instructions. For a privacy request, use "Privacy Request" in the email subject and explain the right you want to exercise.
Do not send full card numbers, security codes, account passwords or unrelated sensitive documents. Information you provide is handled as described in our Privacy Policy. Contact details submitted for support are not automatically enrolled in promotional marketing.
